GDPR Compliance: Your details will be held securely by the Hammersmith Interview Course. Any payment details are managed by PayPal and we do not have any access or sight of your payment details. We will only contact you by email, and by phone if needed, if you have requested it for help with downloads. We will not sell or give your data to anyone else, we do not use marketing lists. You can ask for your details to be deleted at any time; this will terminate your access to downloads.
Privacy: Log files are maintained and analysed of all requests for files on our website servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers. Aggregated analysis of these log files is used to monitor website usage. These analyses can be used by us to measure, for example, overall popularity of the site and typical user paths through the site. Except as stated already, we will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond our responsibility or control. We will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, we reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to our computer systems or resources. As a condition of use of this site, all users must give permission for us to use our access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access. All log file information collected by us is kept secure and no access to raw log files is given to any third party.
Cookies: This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. When you load the site, your cookie preferences can be set. Sometimes, depending on what you choose, site functionality will be limited. You can delete cookies directly via your browser settings. We do not use aggressive or tracking cookies; they are all used to maintain site functionality and security.
Data Protection: Some services on this website require us to collect personal information from you such as the booking forms. Any information you do submit is stored securely and will never be passed on or sold to any third party.
Payments: Payment processing is performed by PayPal who have industry-leading fraud detection systems, so that transactions are safe and quick. We pay fees to PayPal for using their services and there will be no extra PayPal charges levied to you if you are paying in GB Sterling from a GB Sterling account, notwithstanding your normal banking charges. However if you are paying from an overseas account or card, there may be foreign exchange adjustments which mean that your purchase may cost more or less than the advertised GB Sterling rate. By completing the transaction, you confirm that you are aware of this and accept any additional charges.
Downloadable Materials: As soon as materials have been downloaded, an access record is created on our system and no refunds are permitted. Any claims for refunds should be addressed in writing by email within 14 days of purchase. We will check our access logs, and, provided that the email was received before any downloads were initiated, and provided there have been no subsequent downloads, then access will be terminated and a refund will be available . An administration charge of GB Sterling £10.00 will be applied to cover administrative time.
